Dear
Mr. Schottenstein,
I
have been a loyal American Eagle customer for many years. When I recently had a
baby and needed a whole new wardrobe in my new size, who did I turn to but the
store I had worked at as a teenager. I recently started a fashion blog and have
been featuring many pieces from the AEO collection. I've been tagging you on
Instagram and linking you on my blog.
However,
on Friday, January 20, I was saddened to see a post from AEO on Instagram
supporting the Women's March as part of your "We all can" campaign. I believe in
free speech and the right to a peaceful protest. However, when a retail company
supports a particular political affiliation or belief set, I have to start
examining my connection to and promotion of that brand.
As a concerned customer,
I reached out on Instagram, on Facebook, and through email. I also called your
corporate office and spoke with Lisa at the corporate customer contact team. She
indicated that she is a supervisor. I shared my concerns with her. She blew them
off throughout the conversation and did not ask for my name or contact
information. I felt like my concerns were not addressed, they were not
acknowledged, and they certainly were not recorded. I finally asked her to take
my name and information and she did so begrudgingly but I do not have high
hopes that they made it far. During the course of that conversation, I asked her
if AEO would be covering the March this Friday, January 27 as well since it is
also an example of women standing up for what they believe in. She said, she did
not believe that it met with the "equal rights values of American Eagle." She
then went on to explain she was not giving her personal opinion during our
conversation but she's not allowed to speak for the
company.
The
women's march has stated on their website and in news articles that they are
based on a pro-choice platform. They went so far as to exclude pro-life groups
from sponsoring the march. And, then when one group decided to march with them
in solidarity of womanhood, that group was heckled and disrespected. Please
explain to me how this is an example of equality. Is this what we should teach
the next generation to strive for? To exclude people from participating in a
march labeled as all inclusive because their political or moral standings are
different. Is that a bright example of the values of equality and inclusivity?
Is this what American Eagle stands for?
I
have reached out to several individuals within American Eagle because I will be
writing an article (and have reached out to several news outlets who have shown
interest in publishing it) about American Eagle's "We all can" campaign. I am
hoping that I will be able to get a statement from someone to explain what
equality means to your company. And, what it means when your consumers represent
the American Eagle brand.
I
appreciate your response and am looking forward to hearing your thoughts on the
matter.
Jamie
Fuller
Is the author of that letter the same person as the blogger Mommy in Flats? Beautiful baby photo btw!
ReplyDeleteYes and the baby is our grandchild #24.
ReplyDelete